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This page lists bugs that I've come across in software that I have to use, so that I don't have to trip over them too often.
[2005-08-03] Based on experiences helping a neighbour, Sympatico.ca has contracted their suite of ISP services to MSN, much like rogers.ca (formerly home.com) cut a deal with Yahoo, except that in the case of Sympatico and MSN, it's been a disaster. Online "help" pages are password-protected, and if you've forgotten your password or need to call tech support for any other reason, heaven help you. Once you do find what looks like the relevant help page, half the time, it describes the old system and is completely irrelevant.
The new system on the other hand is unusable unless you have current operating system and Internet client software. If for instance you have MacOS 9.0.3 and Outlook Express 5.0.2-5.0.6, your (Microsoft) mail client is in fact incompatible (cannot log on using SMTP/SSL/TLS) with Microsoft's mail servers, and your operating system is incompatible with Sympatico's current installer CD (which requires 9.1). The most helpful thing that tech support will tell you is "Well then you'd better use Hotmail", to which I would add "and you might as well spend your Internet dollars at a cafe for better value".
Don't think of using your household OS/X server's Postfix software to send out Classic MacOS mail for you directly, either. Sympatico firewalls connections to external SMTP service, to force you to either use their servers or switch ISPs.